1. Service description
ResiApp Cloud is a managed hosting service for OpenResiApp, an open-source application for housing-association management. We host, operate, back up, and update isolated instances of the application on your behalf in EU data centres.
2. Your account
You must provide accurate registration information and keep your login credentials confidential. You are responsible for all activity under your account. Notify us immediately at privacy@resiapp.cloud if you suspect unauthorized access.
You must be at least 16 years old and authorized to enter into a contract on behalf of the housing association you represent.
3. Pricing and payment
Pricing is shown on our pricing page and is charged monthly in advance in EUR via Stripe. Prices may change with 30 days' notice; existing billing periods are not affected. Failed payments lead to a grace period followed by service suspension; details on the dashboard.
New paid subscriptions include a 7-day free trial unless otherwise stated. You may cancel at any time; your service continues until the end of the current billing period.
4. Acceptable use
You agree not to:
- upload illegal content or content you don't have rights to
- use the service to send spam or unsolicited communications
- attempt to disrupt or compromise the service infrastructure
- reverse-engineer or copy our service for competitive purposes
- resell the service to third parties without written agreement
We may suspend or terminate accounts that violate these rules, with reasonable prior notice except in cases of urgent harm.
5. Your data
You own all data you upload to your instance ("Customer Data"). We act only as a custodian / data processor. We will not access, modify, or share your Customer Data except (a) at your request, (b) as required for service operation (e.g., automated backups), or (c) as required by law.
For personal data of your residents, our Data Processing Agreement applies and forms an integral part of these terms.
6. Intellectual property
OpenResiApp itself is open-source software licensed separately (see the OpenResiApp project for its terms). The hosting service, our documentation, marketing material, and trademarks are owned by us. We grant you a non-exclusive, non-transferable right to use the hosted service for the duration of your subscription.
7. Service availability
We aim for 99.9% monthly uptime, measured per calendar month, excluding scheduled maintenance announced in advance and outages caused by third-party providers (AWS, Stripe), force majeure, or your own actions. We do not currently offer service-credit refunds for downtime, but we will work in good faith to restore service quickly.
8. Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim arising out of these terms is capped at the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost data beyond our backup retention period.
Nothing in this section limits liability that cannot be excluded under Slovak law (e.g., death, personal injury, gross negligence, intentional misconduct).
9. Termination
Either party may terminate this agreement at any time. On termination:
- your service stops at the end of the current billing period
- your data remains available for export for 30 days after termination
- after 30 days, all your data is permanently deleted
- encrypted backups are retained for the additional 30-day backup retention period for security purposes, then deleted
We may terminate immediately for material breach (e.g., illegal use, non-payment after grace period), with notice.
10. Changes to these terms
We may update these terms with 30 days' notice by email for material changes. Continued use after the effective date constitutes acceptance. If you don't agree, you may terminate.
11. Governing law and jurisdiction
These terms are governed by the laws of the Slovak Republic. Any dispute will be resolved by the competent courts in Bratislava, Slovakia, without prejudice to mandatory consumer protection provisions of your country of residence if you are a consumer.
12. Contact
Questions: privacy@resiapp.cloud.